Do you offer free shipping?

Yes! ♡ We offer free worldwide shipping to most destinations. For EU orders, enjoy free shipping on orders of €50 or more. Orders below €50 have a small €2.95 shipping fee.

How long does shipping take?

Orders usually require 1-3 business days for processing before they are dispatched. 🧺

𐙚 🇬🇧 United Kingdom: Usually 4-7 business days.
𐙚 🇪🇺 European Union: Usually 4-9 business days.
𐙚 🇨🇦 Canada: Usually 4-7 business days.
𐙚 🇺🇸 United States: 4-7 business days for items shipped from a US warehouse, or 4-9 business days for items shipped from an international warehouse.

Where is my order?

It’s on its way! ♡ Orders usually arrive within 3 to 15 business days, depending on your location, the item you ordered, and your local postal service. Most orders arrive toward the earlier end of this timeframe, but international shipping can sometimes take a little longer than expected, especially to more remote locations.

Every order comes with tracking, so you can follow your Fawnly goodies as they make their way to you! 🦌💌
If your order has gone beyond the estimated delivery timeframe or your tracking hasn't updated for a while, please reach out to us and we'll be happy to help look into it. ♡

My tracking hasn't update in ages, why? 

Don't worry, it's completely normal for tracking to stay unchanged for a while, especially while your order is travelling internationally, going through customs, or being transferred to your local postal service.

During this part of the journey, your package can still be moving along even when the tracking page looks completely quiet. 🌷

My order was marked as delivered, why is it not here?

Courier delivery vehicles use GPS that can automatically update a package as "delivered" prematurely. Please wait another business day, as the package could have been marked as delivered by mistake, and typically arrives the following day. 
Based on the courier used to ship, we recommend contacting your local USPS post office or the UPS Customer Center. Local courier offices will be able to provide quicker, more up to date service. If they have no information, if you filed a claim, or you have any other questions, please contact us. We are happy to assist with requests from the courier in their efforts to locate your package. 

Why did my order arrive in multiple packages?

Your order may arrive in multiple packages because we work with different trusted suppliers. This allows us to offer a wider range of carefully selected products.

My order arrived damaged, what do I do?

So sorry for the inconvenience! Please email us photos at mail@fawn.ly within 48 hours of delivery for further evaluation.

Can I cancel my order?

Orders can be cancelled and refunded before they are shipped. Please keep in mind that cancellations cannot always be guaranteed, as we may begin processing an order shortly after it is placed.

Can I return or exhange?

Yes. Unopened and unused items can be returned or exchanged within 14 days of purchase. Please keep your receipt and ensure the item is in its original packaging. See our full return policy for more details.

How are Fawnly products fulfilled?

Fawnly is a curated online boutique, and our products are sourced from trusted suppliers who ship orders directly to you. 

We carefully select the products we offer and aim to provide cute finds at accessible prices, while working with suppliers who meet our quality and fulfillment standards. ♡