Refund policy

Changed your mind? No worries! You may request a return within 14 days of delivery for a refund. ♡

To be eligible for a return, items must be new and unused, with all original tags and labels still attached.

💌 REQUESTING A RETURN

Please contact us at mail@fawn.ly before sending anything back. All returns must be authorized by our customer service team in advance. Unfortunately, returns sent without prior authorization cannot be processed.

Once your return has been approved, please package the item securely in its original packaging and send it back to us using tracked shipping.

At this time, we are unable to provide return labels, so return shipping costs are the customer's responsibility unless the return is due to a quality issue or defective/damaged item.

💰 REFUNDS

Once we receive your return, we'll inspect the item to make sure it meets our return requirements.

Please allow at least 5 days from the date we receive your return for us to process your refund.

🧸 EXCEPTIONS

Blind boxes and customized items are not eligible for returns or refunds.

If your item arrives defective or damaged, please contact us at mail@fawn.ly so we can help arrange a refund or exchange.

✨ CANCELLATIONS

Orders can be cancelled and refunded before they are shipped. Please keep in mind that cancellations cannot always be guaranteed, as we may begin processing an order shortly after it is placed.

🧺 INCORRECT OR INCOMPLETE ADDRESSES

Please double-check your shipping address before placing your order! We create shipping labels using the information provided at checkout.

If you notice that your address is incorrect or incomplete, please contact us as soon as possible. If your order has not shipped yet, we'll do our best to correct it for you at no additional cost.

Fawnly cannot be held responsible for packages that are lost or undeliverable due to an incorrect or incomplete address provided by the customer.

If your package is returned to our warehouse by the courier because of an incorrect or incomplete address, a reshipping fee will apply if you would like us to send it again. Your replacement shipment will follow our regular processing and delivery times.

If you'd prefer a refund instead, the shipping cost incurred by Fawnly for the returned order will be deducted from your refund total.